Overview
Our client is looking for an experienced Senior Practice Specialist to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.
This role does not have direct reports or formal people-management responsibilities.
Position type: Full-time, permanent
Role status: Replacement
Location: Preferably Toronto or Durham
Primary Responsibilities
Process and administer mid-market and large commercial accounts, including complex and multi-policy clients
Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions
Review insurer documentation and maintain accurate account information and documentation within EPIC
Work closely with the account team to ensure servicing requirements are completed accurately and on time
Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions
Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required
Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives
Knowledge, Skills and Requirements
Licensing & Education
Active RIBO license is required
Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.
EPIC experience is a strong asset
Technical & Interpersonal Skills
Strong knowledge of commercial insurance coverages, policy documentation and insurer requirements
Proven ability to administer complex commercial accounts and resolve processing discrepancies
Strong organizational, problem-solving and communication skills with excellent attention to detail
Ability to provide guidance to colleagues while remaining a hands-on member of the team
Compensation Range: $80,000 – $110,000
Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.
Why Join Our Client:
They offer an attractive compensation package and commission incentives, plus:
Hybrid work flexibility
Matching Group RRSP contributions
Two paid personal days each year
EFAP available through our group health benefits
Professional membership fees (including RIBO, IBAO, IIC)
Professional development and educational reimbursement
Free parking and professional office space
About Insurance Career Network Inc.
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.
TO APPLY: Register and submit your resume through this site or email your resume to francis@insurancecareernet.com or call Francis for more information 416 703-5120 x200.