Our client is a progressive and growing Brokerage Firm with locations stretched across Ontario.

This position is open to the following locations:  Toronto/North York, Ottawa, Timmins, Cambridge or Sudbury.

Key Position Objective:

Reporting to the COO, the Director of Commercial Lines is responsible for the organic growth and profitability of the division.  Responsibilities include the supervision of CL Managers and Team Leaders, driving the strategic direction and operational efficiency of our client’s Commercial Service Team. The Director will work with Managers to ensure client service expectation standards and KPI’s (Key Performance Indicators) are set and met each year in order to achieve departmental objectives.


1.     Education Requirements:

a)     Post-secondary Diploma / Degree; preferred education in business and/or insurance

b)     CAIB/CIP/CRM designation required, or ability to obtain in short order

c)     Training in commercial insurance, sales, service and management principals

d)     RIBO license required

e)     AMF License is an asset.

2.     Experience Requirement:

a)     15+ years commercial lines experience with advanced knowledge in all areas of insurance

b)     10+ years’ experience in a senior leadership role, directly managing employees, supervisors and managers or equivalent education along with progressive practical experience

c)     10+ years’ experience successfully managing operating budgets, as well as developing and meeting strategic goals in corporate environment

d)     5+ years’ experience training and developing others, including succession and replacement planning

e)     Experience coordinating and supporting a multi-site environment is an asset

f)      Experience managing large scale change initiatives

3.     Core Competencies and Personal Attributes:

a)     Managerial courage and delegation skills; effectively prioritizes, manages and leads within scope of authority and escalates decisions appropriately while demonstrating resiliency, integrity and accountability

b)     Professional communication and interpersonal skills demonstrating business and emotional intelligence

c)     Positive and passionate attitude towards customer satisfaction, sales growth and business achievements

d)     Ethical, innovative, tolerant and resilient with collaborative problem-solving ability

e)     Emotional Intelligence

4.     Technical Competencies:

a)     Advanced knowledge of commercial lines insurance, market conditions and legislated compliance requirements

b)     Above average Microsoft Office computer skills and working knowledge of TAM, PaperWise preferred

c)     Understand the Employment Standards Act (Ontario), and the O.H.S.A.

Critical Business Objectives

1.     Strategic Planning & Operations objectives (40% to 50% of time):

Ensure internal and external customer and client satisfaction is maximized at all times by ensuring company goals are strived for best practices and expectations.

2.     People Management objectives (25% to 35% of time):

Recruit, retain and engage a high quality team.  Enhance the employee experience and promote high levels of morale through positive leadership, clear and regular communications and timely employee recognition/feedback.

3.     Market & Supplier Relationship objectives (10% to 15% of time):

Effectively negotiate contracts on behalf of the Company while maximizing relationships with carriers and service providers.

4.    Training and Development objectives (2% to 5% of time):

Execute on training and development needs, in accordance with company strategies.

5.     Budgets and Financial Reporting objectives (5% to 10% of time):

Protect Company shareholders and stakeholders through compliance to approved budgets.

6.     Professional Development (4% to 8% of time):

Invests time on value added training and development and applies the learning gained.

7.     Community Involvement and Representation objectives (1% to 3% of time):

Actively and positively represent Company within communities.

8.     Special Projects objectives (could be up to 5% of time):

Meaningful contribution is given to special projects.

About Insurance Career Network

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.

Register and submit your resume through this site or call Francis for more information 416 703-5120.