Our client’s corporate culture is about people, relationships and the relationships it has with its employees, the Insurance Companies and above all its clients. They know it takes time to foster a strong relationship and it is something that this team is committed to. They feel it is important to connect to the needs and wants of clients and offer unique solutions that fit the individual needs of each and every client. They understand that life is about change and by creating that strong foundation we are able to offer a long-term solution to your changing requirements. This is the team you want to be a part of!

Our client is currently looking for a Sr. Operations RIBO Licensed candidate. If you are passionate about delivering exceptional service, a team player and thrive in a fast paced environment you would be a fit for our team.

Job Responsibilities:

Creating new processes and reviewing existing processes for efficiency, service excellence and consistency
Developing and maintaining monitoring tools and reports to ensure adherence to all processes, procedures and service guidelines
Developing proactive reporting and tools to identify opportunities for service improvements
Assisting/ supporting team leaders in developing plans to manage high volume times and service challenges.
Direct reports- 10-15


Minimum of 5 years of people management experience in the Insurance industry with a focus on Operations.
Effective performance management skills i.e. training, coaching and development for direct reports
Strong track record of process, training, service operation improvements
Strong influencing/leadership skills
Effective time management and prioritization skills
Effective communication and interpersonal skills (verbal, written and presentation)
Strong troubleshooting and probing skills
Power Broker an asset

Our client Offers:

Competitive compensation package
Paid vacation/paid personal days -reciprocal days
Group Benefits
Tuition reimbursement program
Job Type: Full-time


Broker experience with Personal and Commercial products

Operations: 3 years (Preferred)

About Insurance Career Network Inc.

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.

TO APPLY:  Register and submit your resume through this site or call Francis for more information 416 703-5120.