InsuranceHires

Overview

Our client is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves.

In this role, you will Manage the Commercial Lines Support Unit, ensuring efficient service in renewals, document issuance, certificates, and policy changes.  You’ll mentor team members, refine workflows, and handle escalations while delivering exceptional services.

Key Responsibilities:

Oversee and manage the Commercial Lines Support Unit
Ensure the team’s performance aligns with service levels, including renewals, document issuance, certificates, liability slips, and policy changes
Deliver prompt, courteous, and professional service to both internal and external clients.
Develop workflows and processes to increase efficiency within the team
Mentor, train, and support team members’ professional growth
Conduct annual performance evaluations and provide feedback for continuous improvement
Handle escalations and provide solutions to complex file issues
Assist with data entry, processing, invoicing, and other administrative tasks as needed
Serve as department backup, covering processing needs when team members are on vacation or leave
Perform other processing-related duties as required
Qualifications & Skills:

Proven experience managing a team in a commercial lines insurance environment
Strong leadership, coaching, and mentoring skills
In-depth knowledge of commercial lines insurance processes, workflows, and policies
Excellent communication, presentation, and interpersonal skills
Ability to develop training materials and facilitate engaging training sessions
Proficient in insurance software and tools, with a willingness to learn new systems
RIBO license is active and in good standing
High attention to detail and an ability to manage multiple tasks effectively
Strong problem-solving skills, especially when handling escalated files