This is a telecommuter role servicing the London/Windsor area.  The successful candidate will handle field inspections, technical support to adjusters and quality control by completing audits of desk inspections.

Main Responsibilities

  • Monitor building estimates prepared by independent appraisers and certified contractors to ensure compliance with quality standards and procedures.
  • Provide technical support. Act as a mediator for settling disputes.
  • Advise suppliers on file evaluation criteria and keep them up to date whenever there are any changes. Act as a resource person for suppliers.
  • Produce reports on implemented controls, analyze results and make recommendations.
  • Provide his/her manager with suggestions to impact loss ratio, in line with what has been observed through control activities.
  • In cooperation with the manager, develop and update a general estimation guide for damaged buildings.


  • Bachelor’s degree in a related field
  • 4 years of relevant experience
  • Other combinations of qualifications and relevant experience may be considered
  • Claims Settlement Expert Certificate
  • Xactimate experience is required
  • Construction background required (i.e.contractors, project managers, appraisers)
  • Water Damage drying and cleaning knowledge (strong asset)
  • Asbestos treatment (an asset)
  • Decision quality
  • Interpersonal savvy
  • Problem solving
  • Written communications
  • Professionalism and attention to detail