P/L CSR – 2 positions in Waterloo

We are looking for a Customer Service Broker to join our client’s team and assist with sales, administration and renewal of insurance policies.

Duties and responsibilities

Handle incoming client requests professionally, promptly and efficiently Uphold service standards to all clients Complete policy change requests on portals and provide premium estimates as required Focus on client retention Proactive renewal reviews Promote account-rounding with clients Promote cross-selling and up-selling opportunities whenever possible Liaison with company underwriters, build relationships Qualifications

RIBO licensed

Working knowledge of Powerbroker and Compu-quote (Applied).

High performing team player with a proven track record for providing outstanding customer service

Presents a well polished and professional image, making excellent first impressions

Exceptional written and verbal communication skills Problem-solving skills with attention to detail and a strong work ethic Direct reports

This role reports directly to the Brokerage Director of Operations.

About you

Fully embrace technology

Exceptional organization and time management skills Strong attention to detail Team player Have a sense a humour, we don’t take ourselves too seriously Independent self-starter Thrive in a fast-paced environment Positive Attitude

Required experience:

Insurance: 3 years


Required license or certification:    RIBO License


About Insurance Career Network

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.

Register and submit your resume through this site or call Francis for more information 416 703-5120.