Work with clients servicing their retail and Group Personal Lines needs

Deal professionally with all incoming and outgoing communication (phone, e-mail, written correspondence) from internal and external clients regarding insurance, claims, or administrative issues; comply with the request according to established corporate procedures and timelines.

Foster and encourage positive working relationships with underwriting partners, know who to contact at which company for what issues and ensure open communication.

Maintain an abeyance system to follow-up on outstanding request, payments, correspondence, reports, and follow-up on overdue items according to accepted timelines.

Identify and access cross-selling and up-selling opportunities within the assigned book.

Refer new business requests as directed by the Personal Lines Team Leader and/or Manager.

Accurate scanning and forwarding of electronic files to correct staff member(s).

Work with Producers and assist as required

Answer calls, quoting, process change requests

Provide exceptional Customer Service




Minimum of 1 year of Personal Lines Insurance experience as a CSR

Team oriented

Must be flexible, adaptable and knowledgeable

Ability to come up with solutions to problems and make decisions

Run with minimal direction after training period

About Insurance Career Network

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.

Register and submit your resume through this site or call Francis for more information 416 703-5120.