2 Team Leaders, Claims Services (1 perm 1 12 month contract)
As the Team Leader, Claims Services, you will act as a hands-on functional and motivational leader to empower team members in providing customers of various programs with efficient and effective administrative support for claims and program payments. This position reports to the Manager, Claims Services and works in partnership with the leadership team. In this role, you will:

·         Provide day-to-day direction and support to team members and support the other team leaders in providing overall direction to staff

·         Manage HR policies such as vacation, attendance management and code of conduct

·         Provide monthly coaching sessions to team members for improved performance and development

·         Recruit and develop talent in accordance with corporate HR policies

·         Conduct formal performance management reviews, giving feedback, addressing performance management issues and completing documentation through the Performance Planning and Review Process

·         Develop contingency plans to manage volume fluctuations and unanticipated interruptions

·         Provide solutions and advice as a subject matter expert in the area of claims services

·         Escalate and monitor sensitive, high-risk situations so that customer needs are addressed

·         Facilitate team meetings to cascade business objectives and company information

·         Engage team members in continuous improvement

·         Seek feedback from internal and external customers, interpret the data and make recommendations for change

·         Conduct financial reviews and analysis with specialists on more complex or high-dollar claims

·         Participate in annual business planning, resource planning and goal setting with your manager and other team leaders

·         Follow up on trends, create new processes and maintain and develop standard operating procedures

·         Post-secondary degree or diploma in economics, finance, commerce, agriculture, a related field or equivalent experience

·         Minimum 5 years’ experience in related claims adjudication or insurance claims experience in the financial services or agricultural industry

·         Experience with operations supervision responsibilities, including resource management, work scheduling and goal setting

·         Experience in implementing business change and operational improvements

·         Experience in communicating with diverse stakeholders

·         Proven experience in coaching, mentoring or leading others

·         Leadership or supervisory training is an asset

·         Conflict resolution or dispute mediation experience an asset

·         Accounting, risk analysis, risk management or financial analysis training is an asset

Key Competencies
Leading teams – Leads and supports the performance of a team towards achieving excellent results
Client focus – Provides service excellence to internal and external clients
Critical judgment, decision making and problem solving – Uses critical judgment  to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
Achieving quality results – Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

About Insurance Career Network

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.

Register and submit your resume through this site or call Francis for more information 416 703-5120.