Overview

Team Leader, Underwriting
Insurance Career Network – Guelph, ON

Team Leader, Underwriting

Our client is looking for a Team Leader, Underwriting to join their Underwriting and Account Services Program Delivery Division.

The Role

Provide direction and support to team members, which includes the underwriting specialist, underwriters and associate underwriters
Present solutions and advice as a subject matter expert in the area of underwriting
Support and coach the team in underwriting investigations
Assess risks and eligibility of potential and current assigned high-touch client files based on program criteria, relevant legislation and sound underwriting principles
Determine approval or exceptions and communicates decision to applicant or their agency, producer or other representative
Escalate or provide overrides and signature approvals for changes and corrections to customer accounts based on standard operating procedures and your authority
Participate in research initiated by Claims or for underwriting investigations
Review update the team daily stats and performance metrics and report monthly to the manager
Follow up on trends, maintain and develop standard operating procedures
Maintain strong relationships with finance regarding customer account resolutions and customer billing and payment
Confer with team members and Senior Quality Advisor on underwriting decisions requiring legal counsel and litigation
Ensure investigations and research for underwriting investigations are conducted according to standards and applicable contract and regulatory rules
Participate in case conferences in response to arising customer issues, with quality department, Manager, Underwriting & Accounts Services and underwriters to discuss and set precedents
Together with specialist conduct financial reviews and analysis on more complex or high-dollar files
Participate in annual business planning, resource planning and goal setting with the manager and peer team
Provide monthly coaching sessions, conduct formal performance management, provide documentation, motivation and development
Qualifications

Degree or diploma in a related field or equivalent experience
Minimum of 5 years’ experience in underwriting
Demonstrated experience in leading high-performing teams
Strong experience in claim escalations and dispute resolution
Knowledge of Microsoft Office, Excel, and PowerPoint
Knowledge of Production Insurance, AgriStability, and Risk Management Programs is an asset
CIP, AIIC or FIIC designation is an asset
Please forward resume to Marianne at Insurance Career Network or call/text 905-630-5558

About Insurance Career Network

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.