Team Leader, Underwriting – Guelph, Ontario

Our client is an agency of the Government of Ontario.  They are currently looking for a Team Leader, Underwriting to join the Underwriting and Account Services, Customer Commitment team in the Program Delivery division.

The Role

The Team Leader, Underwriting is responsible for overseeing the day-to-day activities and performance management of a team of underwriters. This includes providing advice and expertise related to the various programs as well as organizing and planning the day-to-day operations of the team. In this role, you will:

Provide direction and support to team members, which includes the underwriting specialist, underwriters and associate underwriters
Present solutions and advice as a subject matter expert in the area of underwriting
Support and coach the team in underwriting investigations
Assess risks and eligibility of current and potential assigned high-touch client files based on program criteria, relevant legislation and sound underwriting principles
Determine approval or exceptions and communicates decision to applicant or their agency, producer or other representative
Escalate or provide overrides and signature approvals for changes and corrections to customer accounts based on standard operating procedures and your authority
Participate in research initiated by Claims or for underwriting investigations
Review update the team daily stats and performance metrics and report monthly to the manager
Follow up on trends, maintain and develop standard operating procedures
Maintain strong relationships with finance regarding customer account resolutions and customer billing and payment
Confer with team members and Senior Quality Advisor on underwriting decisions requiring legal counsel and litigation
Ensure investigations and research for underwriting investigations are conducted according to standards and applicable contract and regulatory rules
Participate in case conferences in response to arising customer issues, with quality department, Manager, Underwriting & Accounts Services and underwriters to discuss and set precedents
Together with specialist conduct financial reviews and analysis on more complex or high-dollar files
Participate in annual business planning, resource planning and goal setting with the manager and peer team
Provide monthly coaching sessions, conduct formal performance management, provide documentation, motivation and development


Degree or diploma in a related field or equivalent experience
Minimum of 5 years’ experience in underwriting
Demonstrated experience in leading high-performing teams
Strong experience in claim escalations and dispute resolution
Knowledge of Microsoft Office, Excel, and PowerPoint
Knowledge of Production Insurance and Risk Management Programs is an asset
CIP, AIIC or FIIC designation is an asset

Key Competencies

Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures while managing risk
Leading teams – Leads and supports the performance of a team towards achieving excellent results
Client focus – Provides service excellence to internal and external clients
Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk
Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
Planning and organizing – Develops, implements, evaluates, and adjusts plans to reach goals while ensuring the optimal use of resources

About Insurance Career Network

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role.
Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment.

Register and submit your resume through this site or call Francis for more information 416 703-5120.